What is an organization’s “culture?” It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty. They have shaped our customer service program’s success. Do they shape yours? How is your customer culture?1. T / [...]
Archive for January, 2010
Assess Your Commitment to a “Culture of Customer Service”
Posted by Admin on January 27th, 2010
Posted in Articles 
Tags: Assumption, Attitudes And Behaviors, Critical Mass, Customer Culture, Customer Loyalty, Customer Satisfaction And Loyalty, Customer Service Program, Customers View, Daily Basis, Focus, Group Customers, Key Role, Line Customer, Management Control, Organization Culture, People, Philosophy, Service Decisions, Service Situations, Top Management 
No Comments »Internal Communication – at the Heart of Every Business
Posted by Admin on January 24th, 2010
Internal communication is an effective tool for handling many problems at the workplace. It is also known to decrease absenteeism, alleviate grievances and reduce turnover of employees, thereby improving productivity and profitability of the company.Designing an effective internal communication system depends on various factors, the most important being size of the organization. In a smaller [...]
Posted in Articles Tags: Absenteeism, Appraisal Documents, Branch Meetings, Communication Tools, E Mail, Electronic Tools, Grievances, Hr Department, Improving Productivity, Internal Communication Strategy, Internal Communication System, Intranet Training, Mail Website, Memos, Oral Communication, Performance Appraisal, Senior Executives, Slogans, Staff Communication, Team Building Activities 1 Comment »Teen Community, a Second Home Online
Posted by Admin on January 24th, 2010
A teen wants to explore various issues related to teenagers such as friends and family, dating and relationship, teen sexuality, teen celebrity, fashion, food and health, teen health, sports and education, debates, advice and other related topics, and all of these are found in a teen community. If a teenager cannot get information from his [...]
Posted in Articles Tags: Celebrity Fashion, Cultures, Customs, Dangerous Medium, Debates, Fashion Food, Fun Life, Health Sports, Life Experiences, Parental Guidance, Peers, Teen Celebrity, Teen Communities, Teen Community, Teen Health, Teen Sexuality, Teenagers, Unlimited Resources, Viola, World Thanks No Comments »