Your mission, should you choose to accept it.
Find employment.
For many, this might seem like mission impossible, but with the right business communication skills you too can secure positions that seemed to be out-of-reach previously. You may have heard these ideas before, but I’m going to bet that I’ll provide some additional resource point information that is unfamiliar to the other articles.
The basics…
1. Listen
2. Speak
3. Dialog
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Being able to communicate effectively with others requires people skills, and here’s eight essential ones:
1. Understanding people
People not only come in all shapes and sizes, but they come with different personality types as well. You may want to brush up on how to communicate with the four main personality types by reading this article. Indeed, dedicated students of communication could do little better than purchase Bem Allen’s excellent introduction to personality types, ‘Personality Theories’.
People are individuals, with as many similarities from one person to the next as differences. To communicate most effectively, each will require you to communicate with them in their own individual preference style, using their language, their body gestures, and their pace and intonation.
So how do you find out how best to communicate with someone? Spend time with them! Don’t expect to meet someone off the street and talk intimately with them within a minute. Understanding a subject takes time — whether that subject is an academic one or another human being.
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Many people don’t understand the difference between education and training. Education is giving out information and communicating to your trainees. Training is about practice and building skills. Today’s younger generation of employees wants to be trained, not educated.
Problem is, if we don’t educate them before we train them, it could lead to problems. Think about how you learned to drive. You need knowledge of the laws and then the actual training of getting behind the wheel. Same can be said for learning about the birds and the bees–if the education part isn’t done effectively, the training could lead to undesirable results!
Mark Flores, director of ops for Chuck E. Cheese’s, uses the macaroni-and-cheese example to demonstrate the difference. We’ve all made mac & cheese plenty of times in our lives, but if we don’t follow the instructions exactly, we might get macaroni soup, crunchy macaroni, or something else other than what we intended. So how do we deliver education and training to ensure consistency?
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