There has been such a sudden interest because of cultural differences in customer services expectations. You must wonder if companies are feeling the cultural backlash of outsourcing to countries where the culture is just so different that it impacted customer service expectations.The first reason this could be trueIn many households not a day goes by [...]
Posts Tagged ‘Blank Line’
Cultural Blunders in Telesales
Posted by Admin on December 10th, 2009
Posted in Articles 
Tags: Backlash, Blank Line, Call Center Agents, Call Centers, Clashes, Company Partner, Cultural Blunders, Cultural Differences, Customer Service Expectations, Customer Services, Europeans, Family Names, International Call, Meal Time, Personal Experience, Politeness, Sales Pitch, Service Expectation, Sudden Interest, Telesales 
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