There has been such a sudden interest because of cultural differences in customer services expectations. You must wonder if companies are feeling the cultural backlash of outsourcing to countries where the culture is just so different that it impacted customer service expectations.The first reason this could be trueIn many households not a day goes by [...]
Posts Tagged ‘Cultural Blunders’
Cultural Blunders in Telesales
Posted by Admin on December 10th, 2009
Posted in Articles 
Tags: Backlash, Blank Line, Call Center Agents, Call Centers, Clashes, Company Partner, Cultural Blunders, Cultural Differences, Customer Service Expectations, Customer Services, Europeans, Family Names, International Call, Meal Time, Personal Experience, Politeness, Sales Pitch, Service Expectation, Sudden Interest, Telesales 
No Comments »Why You Need to Adapt Your Sales and Marketing to Fulfill Your International Client Expectations
Posted by Admin on November 17th, 2009
Why You Need To Know Your Clients Expectations Before You Outsource Your Customer Support Overseas Clients from different cultures have different expectations on the type of service you provide them. And when you outsource your customer support to another country you may open your company’s communication up to a whole new set of cultural blunders.My [...]
Posted in Articles Tags: Airline Company, Airplane Ticket, American Airline, Call Center, Client Expectations, Cultural Blunders, Cultural Difference, Cultural Values, Customer Support, Different Cultures, Different Outlook, Frustration, Half An Hour, Half Hour, Hoops, Overseas Clients, Price Of The Ticket, Sales And Marketing, Sales Marketing, Support Person No Comments »What is the Biggest Barrier in Cross-cultural Negotiations
Posted by Admin on August 27th, 2009
Without a doubt the biggest barrier in cross-cultural negotiations is:your own mindset We all tend to think any barriers in cross-cultural communication and negotiation is due to something beyond ourselves.But we all forget that we all come to the cross-cultural negotiation table with our own cultural prejudices.To put it in other words…We automatically assume our [...]
Posted in Articles Tags: Communication And Negotiation, Conscious Effort, Cross Cultural Communication, Cultural Blunders, Cultural Marketing, Cultural Prejudices, Cultures, Different Culture, Doubt, Encounter, Free Environment, Habit, Marketing Tools, Mindset, Negotiation Table, Negotiations, People, Prejudice, Sales Cycles, Sales Strategies No Comments »