There has been such a sudden interest because of cultural differences in customer services expectations. You must wonder if companies are feeling the cultural backlash of outsourcing to countries where the culture is just so different that it impacted customer service expectations.The first reason this could be trueIn many households not a day goes by [...]
Posts Tagged ‘Cultural Differences’
Cultural Blunders in Telesales
Posted by Admin on December 10th, 2009
Posted in Articles 
Tags: Backlash, Blank Line, Call Center Agents, Call Centers, Clashes, Company Partner, Cultural Blunders, Cultural Differences, Customer Service Expectations, Customer Services, Europeans, Family Names, International Call, Meal Time, Personal Experience, Politeness, Sales Pitch, Service Expectation, Sudden Interest, Telesales 
No Comments »Adapt your Language to Different Cultures
Posted by Admin on December 5th, 2009
One size certainly doesn’t fit all! Everyone has probably found himself in a situation of misunderstanding because of difference in cultures. These things happen all the time while interacting with people from different cultures and if you don’t take them in account, you can not fully understand what is said and done. Not to mention [...]
Posted in Articles Tags: Assumptions, Conversation Styles, Conversations With People, Credit Card Fraud, Credit Card Payment, Cultural Differences, Culture Dimension, Different Ways, Doing Research, Financial Risk, Hand Experience, Hand Sources, Interacting With People, Internet Usage, Misunderstanding, People From Different Cultures, Risk Credit, Things Happen All The Time, Two Ways, Variables No Comments »Multi-cultural Workplaces: 7 Ways to Make Them Work
Posted by Admin on November 23rd, 2009
Nowadays, people work in global offices with colleagues from different worldviews, religions and attitudes. It is important to be aware of cultural differences and how they affect team dynamics, communication and management style. Multi-cultural workplaces also offer a wealth of new experience and self-growth opportunities. Here are 7 ways to improve multicultural relationships in your [...]
Posted in Articles Tags: Communication Team, Countries And Cultures, Cultural Differences, Different Culture, Discrimination In The Workplace, Exotic Places, Global Offices, Growth Opportunities, Lack Of Communication, Lunchtime, Management Style, Misunderstanding, New Experience, Racist, Religions, Self Growth, Team Dynamics, Team Effort, Team Members, Workplaces No Comments »