What is an organization’s “culture?” It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty. They have shaped our customer service program’s success. Do they shape yours? How is your customer culture?1. T / [...]
Posts Tagged ‘Customer Loyalty’
Assess Your Commitment to a “Culture of Customer Service”
Posted by Admin on January 27th, 2010
Posted in Articles 
Tags: Assumption, Attitudes And Behaviors, Critical Mass, Customer Culture, Customer Loyalty, Customer Satisfaction And Loyalty, Customer Service Program, Customers View, Daily Basis, Focus, Group Customers, Key Role, Line Customer, Management Control, Organization Culture, People, Philosophy, Service Decisions, Service Situations, Top Management 
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