What is an organization’s “culture?” It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty. They have shaped our customer service program’s success. Do they shape yours? How is your customer culture?1. T / [...]
Posts Tagged ‘Daily Basis’
Assess Your Commitment to a “Culture of Customer Service”
Posted by Admin on January 27th, 2010
Posted in Articles 
Tags: Assumption, Attitudes And Behaviors, Critical Mass, Customer Culture, Customer Loyalty, Customer Satisfaction And Loyalty, Customer Service Program, Customers View, Daily Basis, Focus, Group Customers, Key Role, Line Customer, Management Control, Organization Culture, People, Philosophy, Service Decisions, Service Situations, Top Management 
No Comments »The Growing Potential of Online Communities
Posted by Admin on September 29th, 2009
The cutting edge in technology has enabled cross-cultural communications with online communities gaining prevalence among the masses. The mediums which have been exploited to attract the online users are forums, blogs, podcasts, message boards, wikis and vlogs. The social networking sites which have promoted the growth of online communities and have gained the utmost attention [...]
Posted in Articles Tags: Community Members, Conducting Meetings, Cross Cultural Communications, Customer Base, Daily Basis, Mediums, No Doubt, Online Communities, Online Conversions, Potent Tool, Prevalence, Print Materials, Sempo, Social Networking Sites, Target Audience, Traditional Tools, Utmost Attention, Virtual Community, Wikis, Youngsters No Comments »Online Communities : Reaping the Inherent Potential
Posted by Admin on August 14th, 2009
The cutting edge in technology has enabled cross-cultural communications with online communities gaining prevalence among the masses.The mediums which have been exploited to attract the online users are forums, blogs, podcasts, message boards, wikis and vlogs.The social networking sites which have promoted the growth of online communities and have gained the utmost attention are Orkut, [...]
Posted in Articles Tags: Community Members, Conducting Meetings, Cross Cultural Communications, Customer Base, Daily Basis, Mediums, No Doubt, Online Communities, Online Conversions, Potent Tool, Prevalence, Print Materials, Sempo, Social Networking Sites, Target Audience, Traditional Tools, Utmost Attention, Virtual Community, Wikis, Youngsters No Comments »