There has been such a sudden interest because of cultural differences in customer services expectations. You must wonder if companies are feeling the cultural backlash of outsourcing to countries where the culture is just so different that it impacted customer service expectations.The first reason this could be trueIn many households not a day goes by [...]
Posts Tagged ‘Europeans’
Cultural Blunders in Telesales
Posted by Admin on December 10th, 2009
Posted in Articles 
Tags: Backlash, Blank Line, Call Center Agents, Call Centers, Clashes, Company Partner, Cultural Blunders, Cultural Differences, Customer Service Expectations, Customer Services, Europeans, Family Names, International Call, Meal Time, Personal Experience, Politeness, Sales Pitch, Service Expectation, Sudden Interest, Telesales 
No Comments »How Digital Age Communication Wrecked Havoc in Multicultural Communication
Posted by Admin on November 2nd, 2009
I was shocked a short while ago. I heard the strangest story. A French company’s owner and partner told me how they had been trying to reach the appropriate account executive at a large American sportswear company. And they just could not get through to the right person on the phone.Every time they called they [...]
Posted in Articles Tags: Account Executive, American Sportswear, American Suppliers, Business Experience, Business Loss, Dilemma, Europeans, French Company, Havoc, Internet Business, Internet Company, Mobile Telephones, Neighborhood, Relationship, Sports Fans, Sports Goods, Sportswear Company, Successful Business, Telephone Systems, Top Executives No Comments »