Posts Tagged ‘Focus’

America’s Declining Education And Its Impact On Society

What does education mean to you? Let’s turn our attention to solving one of the nation’s most important problems, education. Education is one of the most important, if the not the most important foundation that needs to be instilled in today’s children. The fact is that it’s every parents dream to see their children choose [...]

Assess Your Commitment to a “Culture of Customer Service”

What is an organization’s “culture?”   It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty.  They have shaped our customer service program’s success.  Do they shape yours?  How is your customer culture?1.   T / [...]

The 12 Types of Communications Training that Can Transform Your Career

Do you need communications training? Everyone needs to know how to communicate well. Whether you are an employee or an organization leader, there will inevitably come a time when you need some form of communications training. Even people who feel that they are already quite good at communication can benefit from additional training. If you [...]