What is an organization’s “culture?” It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty. They have shaped our customer service program’s success. Do they shape yours? How is your customer culture?1. T / [...]
Posts Tagged ‘Organization Culture’
Assess Your Commitment to a “Culture of Customer Service”
Posted by Admin on January 27th, 2010
Posted in Articles 
Tags: Assumption, Attitudes And Behaviors, Critical Mass, Customer Culture, Customer Loyalty, Customer Satisfaction And Loyalty, Customer Service Program, Customers View, Daily Basis, Focus, Group Customers, Key Role, Line Customer, Management Control, Organization Culture, People, Philosophy, Service Decisions, Service Situations, Top Management 
No Comments »Innovative Culture in Business
Posted by Admin on January 4th, 2010
Copyright (c) 2009 Alan GilliesConsider this… What if, instead of the tiny stylish mobile phone that you have today, you had to keep with you one of those massive phones prevalent in the early 1990′s? You can let go with a sigh of relief that it was just an idea; courtesy of the innovators who [...]
Posted in Articles Tags: Attitude, Attitudes, Circumstance, Creative Ideas, Creativity, End Result, Exceptional Innovation, Failure, Gillies, Innovators, Landmark Achievements, Mini World, Mobile Phone, Norms, Organization Culture, Organizational Culture, Passing Of Time, Production Stage, Sigh Of Relief, Time Innovation No Comments »A Successfull Organisational Culture Through Team Building Concept
Posted by Admin on December 2nd, 2009
A SUCCESSFUL ORGANIZATION CULTURE THROUGH TEAM BUILDING CONCEPT. INTRODUCTIONPeople in every workplace talk about building the team, working as a team, and my team, but few understand how to create the experience of team work or how to develop an effective team. In a team-oriented environment, we contributed overall success of the organization. Even though [...]
Posted in Articles Tags: Amp, Business Goals, Concept Introduction, Constancy, Corporate Goals, Effective Team, Environment, Job, Leadership, Organisational Culture, Organization Culture, Organization Members, People, Specific Department, Successful Team Building, Team Members, Time And Money, Working As A Team No Comments »