Some people dream of nothing more than being able to become a video game tester. Education can be an extremely important part of becoming one. Video game testers are in high demand due to the fact that it is getting more and more expensive to make video games. Because of this, video game companies want [...]
Posts Tagged ‘People’
Better Communication Skills — Silence and Violence
Posted by Admin on January 28th, 2010
IntroductionLeaders need to seek better communication skills not only for themselves and their leadership teams, but as part of the organization’s culture. Successful change management requires getting everyone moving in one new direction. People will be talking with one another while you’re trying to drive change. As a leader, you want to make sure those conversations [...]
Assess Your Commitment to a “Culture of Customer Service”
Posted by Admin on January 27th, 2010
What is an organization’s “culture?” It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty. They have shaped our customer service program’s success. Do they shape yours? How is your customer culture?1. T / [...]
Posted in
Tags: