The major public-education issue today is money. How much money do we spend on education? Do we need to spend more? What do we need to spend it on? There have been studies that have proven that the number of dollars that we have spent on public education has not had a positive impact on [...]
Posts Tagged ‘Philosophy’
Assess Your Commitment to a “Culture of Customer Service”
Posted by Admin on January 27th, 2010
What is an organization’s “culture?” It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty. They have shaped our customer service program’s success. Do they shape yours? How is your customer culture?1. T / [...]
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